Delivery Information

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Freight charges - Domestic

Depending on your location, order value and order weight you will be offered one or more of the following shipping services to choose from during the checkout process. Please ensure you understand the different features of each service. (All services will require a signature on delivery.)

Shipping Services - Domestic

·         eParcel - Registered service with signature required and delivery within 1-6 business days to most locations.

·         Express - Reliable express service with online tracking and delivery in 1-3 business days to most locations (Guaranteed overnight delivery within the express post network)

Please note: Service times vary by destination. If in doubt, or your item is required urgently, please contact us.

If no one is available to sign for your package when a delivery attempt is made a card will be left for you and the items will be returned to your local post office for collection. If this is a problem we suggest you enter an alternative delivery address such as a work address during the checkout process where there will be someone available to sign for the package.

 

Returns Policy

Unwanted items may be returned within 7 working days of receipt subject to the following conditions:

You must obtain verbal permission from Elegant Electrical Solutions prior to returning any goods.

Goods must be returned within seven working days of their receipt with all original packaging and enclosures intact and unbroken.

Goods must be returned to us at the buyers cost. You must take reasonable care to ensure that the goods are not damaged whilst in return transit to us. You are responsible for any loss or damage caused as such, we therefore strongly recommend that you use an insured carrier service to return the goods to us

Once the goods are received and examined we will process a refund within 7 days for the cost of the goods, less the original shipping charge shown on your invoice and less any deduction as explained above.